Refund Policy

At Redro, we strive to provide a delightful dining experience by offering a convenient way to pre-order your meals. We understand that plans can change, and we want to make the refund process simple and hassle-free.

Refund Policy:

1. Eligibility for Refund

   • Refunds can be processed if you cancel your pre-order before the restaurant begins preparing your food. Once preparation starts, cancellations and refunds will not be possible.

2. How to Request a Refund

   • To cancel an order and request a refund, please use the cancellation option in the Redro app. Cancellations must be made promptly to ensure you receive a refund.

3. Refund Processing

   • Refunds will be processed back to the original payment method used at checkout. Please allow up to 7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Cases

   • If the restaurant has already started preparing your meal or the food is ready for pickup/delivery, we will not be able to offer a refund.

We aim to make your experience with Redro smooth and enjoyable. If you have any questions or concerns, please reach out to our customer support team within the app.